FAQs
Welcome to the ClutchCloth FAQ section. Below you will find answers to common questions.
Custom and Personalized Orders
Absolutely! At ClutchCloth, we're thrilled to offer custom and personalized orders. Whether you're looking for a v-neck, youth, or toddler sizes, we've got you covered. Simply contact us, and we'll furnish all the details regarding cost and create a bespoke order link for your convenience. Plus, to ensure everything is just right, we provide a design proof for your approval prior to crafting your shirts.
Sizing Details
Our collection primarily features adult unisex sizes for all shirts and sweatshirts. Should you require a different size, don't hesitate to inform us. Please note that additional charges may apply for size variations. For more information, visit the specific products you're interested in as it will be listed there as well.
Care Instructions
Our clothing is designed for hassle-free maintenance. To keep your items looking their best, we recommend machine washing in cold water (maximum 30°C or 90°F). If needed, use non-chlorine bleach. After washing, tumble dry on a low heat setting or hang-air-dry (our preferred method). Always refer to the specific care instructions provided with each item to ensure the best results.
Wholesale Availability
We welcome bulk orders and do have wholesale items available upon request. Reach out via our contact page for more information.
Shipping
Please note that delivery dates provided are only estimates and cannot be guaranteed. ClutchCloth is not liable for any delays in shipment once the item has been dispatched. If you need expedited shipping, make sure to request this before finalizing your order. Keep in mind that expedited shipping options are not available for all items.
Our responsibility for your order is fulfilled once the tracking information indicates the item as delivered. If the tracking shows your item as delivered but you haven't received it, we recommend contacting your local postal service for further assistance. ClutchCloth cannot be held accountable for incorrect addresses provided during purchase. For more details, visit our Shipping Policy.
Returns/Refunds/Exchanges
Our policy is designed to ensure transparency and fairness:
- Damaged Items: If your item arrives damaged, please contact us within 3 days of receipt with a photo documenting the issue. We will work with you to resolve the matter quickly.
- Made-to-Order Products: As our products are custom-made to order, refunds or exchanges cannot be provided for sizing issues or changes of mind. We strongly encourage customers to consult the size chart available in each listing to ensure the best fit.
- Resolution Process: While refunds are limited to manufacturing defects, we are committed to working with customers to find a resolution. This may include coordinating with our printing and shipping partner to address the concern.
For full details, please refer to our Refund and Return Policy.
Print-on-Demand Products
Our products include:
- Gildan 64000 Shirts: Lightweight fabric (153 gsm) made from 100% ring-spun cotton for year-round comfort.
- Bella+Canvas 3001 Shirts: Ultra-lightweight fabric (142 gsm) made from high-quality cotton, designed for a soft and airy feel.
- Gildan 18500 Hoodies and Gildan 18000 Sweatshirts: Standard midweight fabric (271 gsm), providing versatile and durable warmth suitable for year-round wear.
- Custom ClutchCloth Shirts: Heavyweight fabric (235 gsm) made from 100% high-quality cotton. Designed for everyday use with a dense, premium feel that balances durability and comfort.
We strongly encourage customers to review size charts and product details before placing their order.
Policies and Legal
We take your privacy and security seriously. Here are links to our various policies and legal documents:
Additional Resources
For your convenience, here are additional resources: